Last Updated: February 15, 2026
This Manual Run Refund Policy ("Policy") applies exclusively to purchases of the Company's Manual Run service, whereby a human operator manually runs alliance recruitment on behalf of the Customer for a flat-rate fee ("Manual Run Service"). This Policy governs all refund requests arising from Manual Run Service purchases and supersedes the general Refund Policy with respect to such purchases.
All refund requests for Manual Run Service purchases shall be evaluated by the Company on a case-by-case basis at the Company's sole and absolute discretion. The Company shall consider the specific circumstances of each request, including but not limited to the number of alliances successfully processed, any technical issues encountered, and the timeliness of the refund request, in determining whether the Customer is eligible for a full refund, partial refund, or no refund. No automatic or guaranteed refund shall be issued for Manual Run Service purchases under any circumstances.
While each refund request is evaluated individually, the following general guidelines shall ordinarily apply to Manual Run Service refund determinations:
In cases where the Customer's account has been run through one hundred (100) or fewer alliances during the Manual Run Service period, the Company shall generally consider issuing a full refund of the purchase price to the Customer. A full refund under this provision is not guaranteed and remains subject to the Company's discretionary evaluation as set forth in Section 2 hereof.
In cases where the Customer's account has been run through one hundred one (101) to three hundred ninety-nine (399) alliances during the Manual Run Service period, the Company shall generally consider issuing a partial refund of the purchase price to the Customer. The amount of any such partial refund shall be determined by the Company on a case-by-case basis, taking into account the proportion of service delivered relative to the expected range of three hundred (300) to six hundred (600) alliances. A partial refund under this provision is not guaranteed and remains subject to the Company's discretionary evaluation as set forth in Section 2 hereof.
In cases where the Customer's account has been run through four hundred (400) or more alliances during the Manual Run Service period, the service shall be deemed substantially fulfilled and no refund shall ordinarily be issued. The Customer acknowledges that the Manual Run Service advertises a range of three hundred (300) to six hundred (600) alliances and that delivery within this range constitutes full performance of the service.
Notwithstanding the general guidelines set forth in Section 3 hereof, the Company reserves the right to make exceptions to the foregoing guidelines at its sole and absolute discretion. Such exceptions may include, without limitation, issuing refunds outside of the general guidelines, denying refund requests that would otherwise fall within the guidelines, or adjusting the amount of any partial refund based on the particular facts and circumstances of each case. The Company's decision regarding any exception shall be final and binding.
During the Manual Run Service period, the Company's operator requires uninterrupted access to the Customer's game account. The Customer is solely responsible for ensuring that no action is taken—whether by the Customer, a third party, or any automated system—that results in the operator being logged out of, disconnected from, or otherwise losing access to the Customer's game account. This includes, without limitation: (a) manually logging into the account; (b) third-party automation services, bots, scripts, or any other automated tools ("Third-Party Automation") that access, interact with, or perform actions on the account; and (c) changing account credentials during the service period.
All Third-Party Automation must be fully disabled and ceased prior to the commencement of the Manual Run Service. Third-Party Automation includes any software, service, or tool—whether operated by the Customer or by a third party on the Customer's behalf—that performs automated actions on the Customer's game account.
Any login to, access of, or interference with the Customer's game account during the Manual Run Service period that results in the operator being logged out or otherwise interrupted shall result in immediate and absolute disqualification from receiving any refund, whether full, partial, or otherwise, regardless of the number of alliances processed or any other circumstances. No exceptions shall be made to this provision.
Furthermore, in the event that such an interruption causes the operator to be displaced and adversely affects the service delivery for other customers, the Company reserves the right to assess and charge additional fees to the Customer. As a general guideline, such fees shall not exceed two United States dollars (US$2.00) per minute of interruption, up to a general maximum of three hundred United States dollars (US$300.00); provided, however, that the Company reserves the right, at its sole discretion, to exceed this general maximum where the circumstances warrant. Such additional fees shall reflect the additional time, effort, and resources required to recover from the interruption and resume service for affected customers. The Customer agrees to pay any such additional fees promptly upon notice from the Company.
Customers seeking a refund for a Manual Run Service purchase must submit a refund request through the Company's designated support channels within seven (7) calendar days following the completion of the scheduled event for which the Manual Run Service was purchased. Refund requests submitted after the seven (7) day period shall be presumptively denied, though the Company may, in its sole discretion, consider late requests under exceptional circumstances. All refund requests must include the Customer's order confirmation details and a description of the basis for the request.
All approved refunds shall be processed through the original payment method utilized by the Customer at the time of purchase. The Company shall initiate approved refunds within five (5) business days following the approval of the refund request. The actual time required for any refund to be credited to the Customer's account shall vary depending upon the Customer's financial institution and the payment method utilized, and typically shall range from five (5) to ten (10) business days. The Company shall bear no responsibility for delays in refund processing attributable to third-party payment processors or financial institutions.
To the maximum extent permitted under applicable law, the Company's total aggregate liability for any and all refunds, claims, damages, losses, or causes of action arising from or relating to the Manual Run Service shall not exceed the total amount actually paid by the Customer to the Company for the specific Manual Run Service purchase that is the subject of such claim or liability. Under no circumstances shall the Company be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages of any kind arising from or relating to the Manual Run Service or this Policy.
The Company expressly reserves the right to modify, amend, supplement, or replace this Policy at any time and from time to time, in the Company's sole and absolute discretion, with or without prior notice to Customers. Any and all modifications to this Policy shall become effective immediately upon posting to the Company's website or service platform.
For inquiries regarding this Policy or to submit a refund request, Customers may contact the Company through the support channels provided in the Customer's order confirmation email. The Company shall endeavor to respond to all refund inquiries within a reasonable time period, though no specific response timeframe is guaranteed.